The Practice has a Loop System available on request, Please ask at Reception.

SEEING THE NURSE/PHLEBOTOMIST:

The Nurse/Phlebotomist can only be seen by appointment, which can be made with the receptionist, either by calling at the surgery or by telephoning: (028) 37 565600.  Please make one appointment per patient – delays are caused for everyone if two patients are seen in one appointment.

Cancellations – it is essential that you telephone reception if you cannot keep your appointment. Even at short notice, we can usually allocate your appointment to someone else.

Appointments are for ten minutes although some patients’ problems take longer than others, so please be patient if there is some delay. If you feel you will need a longer appointment than usual, please let the receptionist know and we will try to make provision for this.

URGENT APPOINTMENTS

If you have an urgent problem, although you will be able to see a Doctor/Nurse the same day, it will be the first Doctor/Nurse available and may not be your usual clinician. An urgent appointment is only to deal with the immediate problem. Please do not bring up other unrelated problems during this appointment. The receptionist will ask you for some brief details about the complaint as sometimes the Doctor/Nurse may decide your problem can be dealt with by telephone advice.